The COVID-19 continues to throw our lives into disarray in ways we never imagined and more lethal than 2020. Our daily interactions with the outside world, including public spaces, retail environments, and even one another, have been scrutinised. All of this is quickly changing how we think about personal cleanliness and public health. When things started getting back to track in the late 2020 we assumed COVID has left us somehow. But its comeback was more severe and dangerous.
But the question arises until when do we have to wait for the situations to change and things getting back to normal. COVID 2021 has made one thing clear that we will have to continue living with it and consider it the new normal. What saddens is the plight of the food, entertainment and travel industry across the world. Many of them didn’t get a chance to reopen and COVID bounced back taking them deeper into the pit of discouragement.
Food industry -that was once considered to be the most fruitful business be it the hotels in the posh areas, food courts in every area, food vans in every corner and even the small restaurants in the outskirts serving the travellers during their journey. What a pity? It is now these restaurants that are craving for the sight of customers. Eating out has become a tantamount to adventure. People are craving to eat out yet not ready to dare. COVID lockdown led to the shutting of restaurants across the world in which 30% closed permanently.
We expect the food service business, particularly the dining out segment, to undergo major and long-term changes in its operations. Diners put safety assurance and hygiene as their top criteria when choosing a restaurant for dine or online delivery, according to recent consumer polls.
The circumstance necessitates that we all maintain the greatest level of safety and hygiene. Restaurants have always been community centres around the world, so it's critical that the personnel and the premises follow best-in-class procedures to keep their employees and customers safe.
To cater to these post-COVID sensibilities, all eateries will have to reconsider their operations. The speed with which the restaurant business recovers will be determined by how soon it can regain consumer confidence and trust.
At scootr we're working on projects that will help the restaurant business bounce back faster once the current limitations are gone by implementing technology-based safety solutions.
The contactless menu, ordering and payment have made both dining and delivering quite convenient.
Contactless Dining and online food delivery also eliminates the need for customers to wait to make an order or pay their bill. As a result, the users' experience will be significantly more seamless and convenient.
Contactless Dining and online delivery is a step in the right direction for the restaurant industry; it will provide consumers with a better and more hassle-free dining and food delivery online experience while also improving the restaurant business's finances by lowering staffing expenses and decreasing table turnover time.
We propose that restaurants judiciously follow the regulations given down by health authorities around the world, since hygiene takes primacy (including WHO) like sanitized premises, hand sanitization stations, food hygiene, table layout, staff temperature check, staff hygiene and awareness.
Prompts on the scootr app will display the restaurant's hygiene records to help consumers make informed decisions, as well as allow users to report any discrepancies from what the establishment has self-reported.
A proactive commitment to safety and hygiene, we believe, will go a long way toward restoring confidence in dining out and online deliveries.